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Why Is The Internet So Slow…

December 30, 2006 by  

It’s normal for things to be a little slow after the holiday, after all everybody is still in the holiday mood. Unfortunately, most people came back to also find that their Internet connection crawling like a snail.

You may have read about this but if you haven’t the reason for the slow Internet connection is due to the earthquake that struck off the southern coast of Taiwan which damaged the submarine cable.

TMNet has issued a statement which I quote in full below

We wish to inform our customers that the Internet service is currently experiencing a degradation in performance caused by several outages at some of the international links. This is attributed to the Richter 7.1 magnitude earthquake that struck off the southern coast of Taiwan at 12.07 a.m. on 27th December 2006, which caused the APCN2 (Asia Pacific Cable Network 2) submarine cable fault between Shantou, China and Tanshui, Taiwan and between Lantau, Hong Kong and Chongming, China.

This has caused outages at several TM Net international transit and peering links, mainly to the said countries. As a result, Internet users in Malaysia and other parts of Asia may be experiencing some delay when assessing content and websites hosted outside of Malaysia, especially in U.S., Japan, China, Taiwan, Korea and Europe. TM Net has taken immediate action to divert traffic through other back-up links to reduce the traffic congestion.

The international providers are carrying out immediate restoration works to rectify the problem. We will be making further announcements when the service has resumed.

TM Net Sdn Bhd apologizes for any inconvenience caused whilst at the same time, we would like to assure you that we are doing all that is necessary in order to restore the service as soon as possible.

Customers can call TM Net Customer Interaction Centre at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8:00 a.m. till midnight or e-mail us at custcare@tm.net.my for further enquiries about this matter.

If you are accessing this blog from Europe or the US, thing should appear to be normal since this blog is hosted in the US. On the other hand, I am having difficulty to update this blog during this period.

Here’s the latest news from Bernama regarding this matter:

Telekom Taking Steps To Restore Internet Services

KUALA LUMPUR, Dec 29 (Bernama) — Telekom Malaysia Bhd (TM) is working closely with Asian telecommunication carriers in carrying out restoration works for the submarine cable fault that caused disruptions in Internet services.

In a statement Friday, TM said the restoration works were expected to be completed in four weeks.

The group, meanwhile, is also taking immediate measures to reroute the Internet traffic via other links to reduce the traffic congestion.

Connectivity to countries such as the United States, Japan and South Korea was being restored in phases, TM said.

“We wish to assure our customers that the group is undertaking all necessary measures to restore communications services for its customers as soon as possible,” the group said.

Local Internet services and websites hosted overseas were disrupted after international links were affected by an earthquake that struck southern Taiwan on Tuesday night.

The earthquake damaged submarine cables that form part of the region-wide Asia Pacific Cable Network 2 (APCN), disrupting voice and Internet communication in many parts of Asia.

APCN 2 is a 19,000-kilometre long fibre-optic cable network linking Japan, South Korea, China, Malaysia, Singapore, the United States, Europe and Australia.

The network has been up since October 2002 and is jointly operated by 26 Asian telecommunication carriers, including TM.


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I hope the immediate measures to reroute Internet traffic could significantly ease the problem. I definitely do not want to wait four weeks before normal connection is restored.

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