Gov.My – The Malaysia Government’s Official Portal
March 30, 2007 by Gaman
www.gov.my is a website created by the Malaysian government to help members of the public access a host of government websites and obtain information ranging from payment to complaints, applications and services and more.
The website links to 395 online services of ministries, departments and agencies and 3,300 Government forms are available for free download.
The range of information on offer is mind boggling and because of this it is important to have them arranged in an intuitive ways. Currently I think the main page is a little over-crowded. There’s no single focus to guide users to help them find the info they wanted quickly and easily. Every element competes for attention and this lowered the usability of the website.
I don’t know if it’s just me but I noticed that government designed websites tend to use outdated designed elements. They should remove the animated gif and best viewed with Internet Explorer notice. That’s so 90s.
They should also forgo the Latest New which shows news snippets. People go to news portal to read news not here.
Having said those, I applaud the government for the initiative to make information easily accessible to the general public. I am looking forward for the introduction of new services such as online application of birth certificates with the NRD and online registration of business with Companies Commission of Malaysia.
This will enable the public to send application forms electronically without having it printed and submitted via post.